Utility inspection - Developing an inspection method that focuses on utility – Københavns Universitet

Utility inspection - Developing an inspection method that focuses on utility

Master Thesis defence by Gudrun Johannessen

Abstract:

Whereas several methods have been developed for evaluating usability, little or no empirical research exist on the other aspect of usefulness, utility. In this thesis I have developed a Utility inspection method (UIM) with a set of heuristics that are effective for evaluators in order to uncover utility problems in systems. The heuristics show different characteristics of utility with aspects beyond strict functionality.

This thesis also documents an empirical comparison of the UIM with the Heuristic evaluation (HE). The comparison involved 66 participants and I found the UIM performing at the level of the HE and even better on some important measures.

Vejleder:

Kasper Hornbæk, DIKU

Censor:

Morten Hertum, RUC