"Figure out how to code with the hands of others": Recognizing cultural blind spots in global software development

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

Standard

"Figure out how to code with the hands of others" : Recognizing cultural blind spots in global software development. / Matthiesen, Stina; Bjørn, Pernille; Petersen, Lise Møller.

CSCW 2014 - Proceedings of the 17th ACM Conference on Computer Supported Cooperative Work and Social Computing. ASSOCIATION FOR COMPUTING MACHINERY. JOU, 2014. p. 1107-1119 (Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW).

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

Harvard

Matthiesen, S, Bjørn, P & Petersen, LM 2014, "Figure out how to code with the hands of others": Recognizing cultural blind spots in global software development. in CSCW 2014 - Proceedings of the 17th ACM Conference on Computer Supported Cooperative Work and Social Computing. ASSOCIATION FOR COMPUTING MACHINERY. JOU, Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW, pp. 1107-1119, 17th ACM Conference on Computer Supported Cooperative Work and Social Computing, CSCW 2014, Baltimore, MD, United States, 15/02/2014. https://doi.org/10.1145/2531602.2531612

APA

Matthiesen, S., Bjørn, P., & Petersen, L. M. (2014). "Figure out how to code with the hands of others": Recognizing cultural blind spots in global software development. In CSCW 2014 - Proceedings of the 17th ACM Conference on Computer Supported Cooperative Work and Social Computing (pp. 1107-1119). ASSOCIATION FOR COMPUTING MACHINERY. JOU. Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW https://doi.org/10.1145/2531602.2531612

Vancouver

Matthiesen S, Bjørn P, Petersen LM. "Figure out how to code with the hands of others": Recognizing cultural blind spots in global software development. In CSCW 2014 - Proceedings of the 17th ACM Conference on Computer Supported Cooperative Work and Social Computing. ASSOCIATION FOR COMPUTING MACHINERY. JOU. 2014. p. 1107-1119. (Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW). https://doi.org/10.1145/2531602.2531612

Author

Matthiesen, Stina ; Bjørn, Pernille ; Petersen, Lise Møller. / "Figure out how to code with the hands of others" : Recognizing cultural blind spots in global software development. CSCW 2014 - Proceedings of the 17th ACM Conference on Computer Supported Cooperative Work and Social Computing. ASSOCIATION FOR COMPUTING MACHINERY. JOU, 2014. pp. 1107-1119 (Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW).

Bibtex

@inproceedings{a03835339d50402c848feb1c2f0c224e,
title = "{"}Figure out how to code with the hands of others{"}: Recognizing cultural blind spots in global software development",
abstract = "We report on an ethnographic study of an outsourcing global software development (GSD) setup between an Indian IT vendor and an IT development division of a Danish bank. We investigate how the local IT development work is shaped by the global setup in GSD and argue that the bank had cultural blind spots toward the changes in Denmark. Three critical issues were neglected due to the cultural blind spots: 1) increased number of interruptions, 2) lack of translucence of remote colleagues' work, and 3) the re-definition of boundaries between work and articulation work. The implications of these findings include considerations for how to organize GSD practices and prepare the organizational changes that occur when moving from a co-located software development organization to an inter-organizational geographically distributed organization. Also, our findings open up discussions about the professional identity of IT developers within GSD, including extending the qualifications for IT developers.",
keywords = "Articulation work, Cultural blind spots, Ethnographic study, Global software development (GSD), Local work practices",
author = "Stina Matthiesen and Pernille Bj{\o}rn and Petersen, {Lise M{\o}ller}",
year = "2014",
month = jan,
day = "1",
doi = "10.1145/2531602.2531612",
language = "English",
isbn = "9781450325400",
series = "Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW",
publisher = "ASSOCIATION FOR COMPUTING MACHINERY. JOU",
pages = "1107--1119",
booktitle = "CSCW 2014 - Proceedings of the 17th ACM Conference on Computer Supported Cooperative Work and Social Computing",
note = "17th ACM Conference on Computer Supported Cooperative Work and Social Computing, CSCW 2014 ; Conference date: 15-02-2014 Through 19-02-2014",

}

RIS

TY - GEN

T1 - "Figure out how to code with the hands of others"

T2 - 17th ACM Conference on Computer Supported Cooperative Work and Social Computing, CSCW 2014

AU - Matthiesen, Stina

AU - Bjørn, Pernille

AU - Petersen, Lise Møller

PY - 2014/1/1

Y1 - 2014/1/1

N2 - We report on an ethnographic study of an outsourcing global software development (GSD) setup between an Indian IT vendor and an IT development division of a Danish bank. We investigate how the local IT development work is shaped by the global setup in GSD and argue that the bank had cultural blind spots toward the changes in Denmark. Three critical issues were neglected due to the cultural blind spots: 1) increased number of interruptions, 2) lack of translucence of remote colleagues' work, and 3) the re-definition of boundaries between work and articulation work. The implications of these findings include considerations for how to organize GSD practices and prepare the organizational changes that occur when moving from a co-located software development organization to an inter-organizational geographically distributed organization. Also, our findings open up discussions about the professional identity of IT developers within GSD, including extending the qualifications for IT developers.

AB - We report on an ethnographic study of an outsourcing global software development (GSD) setup between an Indian IT vendor and an IT development division of a Danish bank. We investigate how the local IT development work is shaped by the global setup in GSD and argue that the bank had cultural blind spots toward the changes in Denmark. Three critical issues were neglected due to the cultural blind spots: 1) increased number of interruptions, 2) lack of translucence of remote colleagues' work, and 3) the re-definition of boundaries between work and articulation work. The implications of these findings include considerations for how to organize GSD practices and prepare the organizational changes that occur when moving from a co-located software development organization to an inter-organizational geographically distributed organization. Also, our findings open up discussions about the professional identity of IT developers within GSD, including extending the qualifications for IT developers.

KW - Articulation work

KW - Cultural blind spots

KW - Ethnographic study

KW - Global software development (GSD)

KW - Local work practices

UR - http://www.scopus.com/inward/record.url?scp=84898936767&partnerID=8YFLogxK

U2 - 10.1145/2531602.2531612

DO - 10.1145/2531602.2531612

M3 - Article in proceedings

AN - SCOPUS:84898936767

SN - 9781450325400

T3 - Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW

SP - 1107

EP - 1119

BT - CSCW 2014 - Proceedings of the 17th ACM Conference on Computer Supported Cooperative Work and Social Computing

PB - ASSOCIATION FOR COMPUTING MACHINERY. JOU

Y2 - 15 February 2014 through 19 February 2014

ER -

ID: 225660546