Expertise Seeking: A Review

Research output: Contribution to journalJournal articlepeer-review

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Expertise Seeking: A Review. / Hertzum, Morten.

In: Information Processing & Management, Vol. 50, No. 5, 2014, p. 775-795.

Research output: Contribution to journalJournal articlepeer-review

Harvard

Hertzum, M 2014, 'Expertise Seeking: A Review', Information Processing & Management, vol. 50, no. 5, pp. 775-795. https://doi.org/10.1016/j.ipm.2014.04.003

APA

Hertzum, M. (2014). Expertise Seeking: A Review. Information Processing & Management, 50(5), 775-795. https://doi.org/10.1016/j.ipm.2014.04.003

Vancouver

Hertzum M. Expertise Seeking: A Review. Information Processing & Management. 2014;50(5):775-795. https://doi.org/10.1016/j.ipm.2014.04.003

Author

Hertzum, Morten. / Expertise Seeking: A Review. In: Information Processing & Management. 2014 ; Vol. 50, No. 5. pp. 775-795.

Bibtex

@article{0fea5041c6d947f8a780775fbf529f9a,
title = "Expertise Seeking: A Review",
abstract = "Expertise seeking is the activity of selecting people as sources for consultation about an information need. This review of 72 expertise-seeking papers shows that across a range of tasks and contexts people, in particular work-group colleagues and other strong ties, are among the most frequently used sources. Studies repeatedly show the influence of the social network – of friendships and personal dislikes – on the expertise-seeking network of organisations. In addition, people are no less prominent than documentary sources, in work contexts as well as daily-life contexts. The relative influence of source quality and source accessibility on source selection varies across studies. Overall, expertise seekers appear to aim for sufficient quality, composed of reliability and relevance, while also attending to accessibility, composed of access to the source and access to the source information. Earlier claims that seekers disregard quality to minimise effort receive little support. Source selection is also affected by task-related, seeker-related, and contextual factors. For example, task complexity has been found to increase the use of information sources whereas task importance has been found to amplify the influence of quality on source selection. Finally, the reviewed studies identify a number of barriers to expertise seeking.",
keywords = "Faculty of Humanities, expertise seeking, expert seeking, people finding, source selection, Information seeking",
author = "Morten Hertzum",
year = "2014",
doi = "10.1016/j.ipm.2014.04.003",
language = "English",
volume = "50",
pages = "775--795",
journal = "Information Processing & Management",
issn = "0306-4573",
publisher = "Elsevier",
number = "5",

}

RIS

TY - JOUR

T1 - Expertise Seeking: A Review

AU - Hertzum, Morten

PY - 2014

Y1 - 2014

N2 - Expertise seeking is the activity of selecting people as sources for consultation about an information need. This review of 72 expertise-seeking papers shows that across a range of tasks and contexts people, in particular work-group colleagues and other strong ties, are among the most frequently used sources. Studies repeatedly show the influence of the social network – of friendships and personal dislikes – on the expertise-seeking network of organisations. In addition, people are no less prominent than documentary sources, in work contexts as well as daily-life contexts. The relative influence of source quality and source accessibility on source selection varies across studies. Overall, expertise seekers appear to aim for sufficient quality, composed of reliability and relevance, while also attending to accessibility, composed of access to the source and access to the source information. Earlier claims that seekers disregard quality to minimise effort receive little support. Source selection is also affected by task-related, seeker-related, and contextual factors. For example, task complexity has been found to increase the use of information sources whereas task importance has been found to amplify the influence of quality on source selection. Finally, the reviewed studies identify a number of barriers to expertise seeking.

AB - Expertise seeking is the activity of selecting people as sources for consultation about an information need. This review of 72 expertise-seeking papers shows that across a range of tasks and contexts people, in particular work-group colleagues and other strong ties, are among the most frequently used sources. Studies repeatedly show the influence of the social network – of friendships and personal dislikes – on the expertise-seeking network of organisations. In addition, people are no less prominent than documentary sources, in work contexts as well as daily-life contexts. The relative influence of source quality and source accessibility on source selection varies across studies. Overall, expertise seekers appear to aim for sufficient quality, composed of reliability and relevance, while also attending to accessibility, composed of access to the source and access to the source information. Earlier claims that seekers disregard quality to minimise effort receive little support. Source selection is also affected by task-related, seeker-related, and contextual factors. For example, task complexity has been found to increase the use of information sources whereas task importance has been found to amplify the influence of quality on source selection. Finally, the reviewed studies identify a number of barriers to expertise seeking.

KW - Faculty of Humanities

KW - expertise seeking

KW - expert seeking

KW - people finding

KW - source selection

KW - Information seeking

U2 - 10.1016/j.ipm.2014.04.003

DO - 10.1016/j.ipm.2014.04.003

M3 - Journal article

VL - 50

SP - 775

EP - 795

JO - Information Processing & Management

JF - Information Processing & Management

SN - 0306-4573

IS - 5

ER -

ID: 118759356