Chats with Bots: Balancing Imitation and Engagement
Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review
Documents
- Muresan2019CHILBW
Final published version, 1.16 MB, PDF document
Advances in AI are paving the way towards more natural interactions, blurring the line between bot and human. We present findings from a two-week diary study exploring users' interactions with the chatbot Replika. In particular, we focus on how users anthropomorphize chatbots and how this influences their engagement. We find that failing to adhere to social norms and glaring signs of humanity leads to decreased engagement unless balanced appropriately.
Original language | English |
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Title of host publication | Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems - CHI '19 |
Number of pages | 6 |
Publisher | Association for Computing Machinery |
Publication date | 2019 |
Article number | LBW0252 |
DOIs | |
Publication status | Published - 2019 |
Event | 2019 CHI Conference on Human Factors in Computing Systems, CHI 2019 - Glasgow, United Kingdom Duration: 4 May 2019 → 9 May 2019 |
Conference
Conference | 2019 CHI Conference on Human Factors in Computing Systems, CHI 2019 |
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Land | United Kingdom |
By | Glasgow |
Periode | 04/05/2019 → 09/05/2019 |
Sponsor | ACM SIGCHI |
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