Exploring Multiple Usability Perspectives

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  • Tobias Uldall-Espersen
Industrial usability work often fails to produce the expected impact on software products even though significant resources have been used on uncovering problems and suggesting improvements. So, it seems that feedback from industrial usability work lacks persuasiveness, i.e. it fails to convince the key stakeholders that actions need to be taken. This study reports from interviews with 26 stakeholders in software development projects. Our data suggests that the interviewees address usability using different perspectives and based on our observations we describe five such perspectives. Further, we discuss how applying different usability perspectives might inform the persuasiveness of usability work.
Original languageEnglish
Title of host publicationHuman-computer interaction -INTERACT 2007 : 11th IFIP TC 13 international conference, Rio de Jeneiro, Brazil, September 10-14, 2007, proceedings, Part I
EditorsCécilia Baranauskas, Philippe Palanque, Julio Abascal, Simone Diniz Junqueira Barbosa
Number of pages5
PublisherSpringer
Publication date2007
Pages628-632
ISBN (Print)9783540747949
Publication statusPublished - 2007
EventIFIP TC 134 international conference on human-computer interaction - Rio De Janiero, Brazil
Duration: 10 Sep 200714 Sep 2007
Conference number: 11

Conference

ConferenceIFIP TC 134 international conference on human-computer interaction
Nummer11
LandBrazil
ByRio De Janiero
Periode10/09/200714/09/2007
SeriesLecture notes in computer science
Number4662
ISSN0302-9743

ID: 1245555