On the ambiguity of quality of service and quality of experience requirements for eHealth services
Publikation: Bidrag til bog/antologi/rapport › Konferencebidrag i proceedings › Forskning › fagfællebedømt
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On the ambiguity of quality of service and quality of experience requirements for eHealth services. / Ullah, Muhammad; Fiedler, Markus; Wac, Katarzyna.
2012 6th International Symposium on Medical Information and Communication Technology, ISMICT 2012. 2012. 6203030.Publikation: Bidrag til bog/antologi/rapport › Konferencebidrag i proceedings › Forskning › fagfællebedømt
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TY - GEN
T1 - On the ambiguity of quality of service and quality of experience requirements for eHealth services
AU - Ullah, Muhammad
AU - Fiedler, Markus
AU - Wac, Katarzyna
PY - 2012/7/2
Y1 - 2012/7/2
N2 - The use of end-to-end communication systems as a medium of delivery for electronic healthcare (eHealth) services is considered to be uncertain, with respect to its reliability leading to hesitation in acceptance of such services. There exist different influential dimensions that pose stringent requirements on end-to-end communication systems, influence user perception and might hinder user acceptance. The later is referred to as Quality of Experience (QoE), which among others depends on the Quality of Service (QoS) of the end-to-end communication system. QoE is considered as a key component determining user acceptance. This paper identifies and analyzes characteristics of a set of eHealth services and the influential dimensions resulting in different QoS requirements and potential impact of QoS on QoE. It highlights the role of QoS and QoE for acceptance of these services. The issue of non-uniform views regarding QoS parameter specifications and related requirements, clinically acceptable thresholds and their qualitative representation in eHealth literature is reviewed and presented.
AB - The use of end-to-end communication systems as a medium of delivery for electronic healthcare (eHealth) services is considered to be uncertain, with respect to its reliability leading to hesitation in acceptance of such services. There exist different influential dimensions that pose stringent requirements on end-to-end communication systems, influence user perception and might hinder user acceptance. The later is referred to as Quality of Experience (QoE), which among others depends on the Quality of Service (QoS) of the end-to-end communication system. QoE is considered as a key component determining user acceptance. This paper identifies and analyzes characteristics of a set of eHealth services and the influential dimensions resulting in different QoS requirements and potential impact of QoS on QoE. It highlights the role of QoS and QoE for acceptance of these services. The issue of non-uniform views regarding QoS parameter specifications and related requirements, clinically acceptable thresholds and their qualitative representation in eHealth literature is reviewed and presented.
KW - eHealth
KW - end-to-end communication system
KW - expectations
KW - QoE
KW - QoS
KW - user acceptance
KW - user perception
UR - http://www.scopus.com/inward/record.url?scp=84862900161&partnerID=8YFLogxK
U2 - 10.1109/ISMICT.2012.6203030
DO - 10.1109/ISMICT.2012.6203030
M3 - Article in proceedings
AN - SCOPUS:84862900161
SN - 9781467312349
BT - 2012 6th International Symposium on Medical Information and Communication Technology, ISMICT 2012
T2 - 2012 6th International Symposium on Medical Information and Communication Technology, ISMICT 2012
Y2 - 25 March 2012 through 29 March 2012
ER -
ID: 203870092