Why Users Hack: Conflicting Interests and the Political Economy of Software

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Standard

Why Users Hack : Conflicting Interests and the Political Economy of Software. / Brown, Barry; Vigren, Minna; Rostami, Asreen; Glöss, Mareike.

I: Proceedings of the ACM on Human-Computer Interaction, Bind 6, Nr. 2 CSCW, 354, 2022.

Publikation: Bidrag til tidsskrift › Tidsskriftartikel › Forskning › fagfællebedømt

Harvard

Brown, B, Vigren, M, Rostami, A & Glöss, M 2022, 'Why Users Hack: Conflicting Interests and the Political Economy of Software', Proceedings of the ACM on Human-Computer Interaction, bind 6, nr. 2 CSCW, 354. https://doi.org/10.1145/3555774

APA

Brown, B., Vigren, M., Rostami, A., & Glöss, M. (2022). Why Users Hack: Conflicting Interests and the Political Economy of Software. Proceedings of the ACM on Human-Computer Interaction, 6(2 CSCW), [354]. https://doi.org/10.1145/3555774

Vancouver

Brown B, Vigren M, Rostami A, Glöss M. Why Users Hack: Conflicting Interests and the Political Economy of Software. Proceedings of the ACM on Human-Computer Interaction. 2022;6(2 CSCW). 354. https://doi.org/10.1145/3555774

Author

Brown, Barry ; Vigren, Minna ; Rostami, Asreen ; Glöss, Mareike. / Why Users Hack : Conflicting Interests and the Political Economy of Software. I: Proceedings of the ACM on Human-Computer Interaction. 2022 ; Bind 6, Nr. 2 CSCW.

Bibtex

@article{e6f21b7c5e8f49a3ba7cb60200d317be,
title = "Why Users Hack: Conflicting Interests and the Political Economy of Software",
abstract = "It is often assumed that the interests of users and developers coincide, sharing a common goal of good design. Yet users often desire functionality that goes beyond what designers, and the organisations they work in, are willing to supply. Analysing online forums, complemented with interviews, we document how users, hackers and software developers worked together to discover and apply system exploits in hardware and software. We cover four cases: users of CPAP breathing assistance machines getting access to their own sleep data, 'hacking' the Nintendo switch game console to run non-authorised software, end-users building their own insulin supply system, and farmers repairing their own agriculture equipment against suppliers terms and conditions. We propose the concept of the 'gulf of interests' to understand how differing interests can create conflicts between end-users, designers, and the organisations they work in. This points us in the direction of researching further the political and economic situations of technology development and use. ",
keywords = "conflict, end-user development, hacking, politics of design",
author = "Barry Brown and Minna Vigren and Asreen Rostami and Mareike Gl{\"o}ss",
note = "Publisher Copyright: {\textcopyright} 2022 ACM.",
year = "2022",
doi = "10.1145/3555774",
language = "English",
volume = "6",
journal = "Proceedings of the ACM on Human-Computer Interaction",
issn = "2573-0142",
publisher = "Association for Computing Machinery",
number = "2 CSCW",

}

RIS

TY - JOUR

T1 - Why Users Hack

T2 - Conflicting Interests and the Political Economy of Software

AU - Brown, Barry

AU - Vigren, Minna

AU - Rostami, Asreen

AU - Glöss, Mareike

N1 - Publisher Copyright: © 2022 ACM.

PY - 2022

Y1 - 2022

N2 - It is often assumed that the interests of users and developers coincide, sharing a common goal of good design. Yet users often desire functionality that goes beyond what designers, and the organisations they work in, are willing to supply. Analysing online forums, complemented with interviews, we document how users, hackers and software developers worked together to discover and apply system exploits in hardware and software. We cover four cases: users of CPAP breathing assistance machines getting access to their own sleep data, 'hacking' the Nintendo switch game console to run non-authorised software, end-users building their own insulin supply system, and farmers repairing their own agriculture equipment against suppliers terms and conditions. We propose the concept of the 'gulf of interests' to understand how differing interests can create conflicts between end-users, designers, and the organisations they work in. This points us in the direction of researching further the political and economic situations of technology development and use.

AB - It is often assumed that the interests of users and developers coincide, sharing a common goal of good design. Yet users often desire functionality that goes beyond what designers, and the organisations they work in, are willing to supply. Analysing online forums, complemented with interviews, we document how users, hackers and software developers worked together to discover and apply system exploits in hardware and software. We cover four cases: users of CPAP breathing assistance machines getting access to their own sleep data, 'hacking' the Nintendo switch game console to run non-authorised software, end-users building their own insulin supply system, and farmers repairing their own agriculture equipment against suppliers terms and conditions. We propose the concept of the 'gulf of interests' to understand how differing interests can create conflicts between end-users, designers, and the organisations they work in. This points us in the direction of researching further the political and economic situations of technology development and use.

KW - conflict

KW - end-user development

KW - hacking

KW - politics of design

UR - http://www.scopus.com/inward/record.url?scp=85140923680&partnerID=8YFLogxK

U2 - 10.1145/3555774

DO - 10.1145/3555774

M3 - Journal article

AN - SCOPUS:85140923680

VL - 6

JO - Proceedings of the ACM on Human-Computer Interaction

JF - Proceedings of the ACM on Human-Computer Interaction

SN - 2573-0142

IS - 2 CSCW

M1 - 354

ER -

ID: 339347083