A Worker-Driven Common Information Space: Interventions into a Digital Future

Publikation: Bidrag til tidsskriftTidsskriftartikelfagfællebedømt

This paper empirically investigates a Common Information Space (CIS) established by medical secretaries so they could support each other during their workplace’s transition to a new comprehensive electronic health record, called the Healthcare Platform (HP). With the new system, the secretaries were expected to become partially obsolete, as doctors were to take on a significant load of the clerical work, such as documenting and coding. To handle their changing work situation, the medical secretaries set up an online support group in parallel to, but independent from, the official implementation support organization. The paper’s contribution is a characterization of the support group as a common information space (CIS), and analysis of the specific qualities of aworker-drivenCIS as a forum for 1) articulation work required for re-grounding changing tasks and responsibilities, 2) archiving discussions (posts) and guidelines to further their collective interpretation, and 3) creating a space independent of management for employees to work out their new role in an organization in a situation of transition and change.

TidsskriftComputer Supported Cooperative Work: CSCW: An International Journal
Udgave nummer5
Sider (fra-til)497-531
Antal sider35
StatusUdgivet - 2020

Bibliografisk note

Funding Information:
We would like to direct a particular thank you to the medical secretaries of the Support Group who allowed us to follow their daily interactions – as well as the practitioners who participated in interviews. We would also like to thank colleagues Geraldine Fitzpatrick, Jørgen P. Bansler, Kjeld Schmidt, and others in the CompArt research project who discussed with us the early draft of this paper - as well as Pernille Bjørn, Jakob Grue Simonsen, and Aske Mottelson. This research was supported by the Velux Foundations award number 33295 and conducted as part of the Computational Artefact (CompArt) research project.

Publisher Copyright:
© 2020, Springer Nature B.V.

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