Health care categories have politics too: Unpacking the managerial agendas of electronic triage systems

Publikation: Bidrag til bog/antologi/rapport › Konferencebidrag i proceedings › Forskning › fagfællebedømt

Standard

Health care categories have politics too : Unpacking the managerial agendas of electronic triage systems. / Bjørn, Pernille; Balka, Ellen.

ECSCW 2007 - Proceedings of the 10th European Conference on Computer Supported Cooperative Work. Kluwer Academic Publishers Group, 2007. s. 371-390 (ECSCW 2007 - Proceedings of the 10th European Conference on Computer Supported Cooperative Work).

Publikation: Bidrag til bog/antologi/rapport › Konferencebidrag i proceedings › Forskning › fagfællebedømt

Harvard

Bjørn, P & Balka, E 2007, Health care categories have politics too: Unpacking the managerial agendas of electronic triage systems. i ECSCW 2007 - Proceedings of the 10th European Conference on Computer Supported Cooperative Work. Kluwer Academic Publishers Group, ECSCW 2007 - Proceedings of the 10th European Conference on Computer Supported Cooperative Work, s. 371-390, 10th European Conference on Computer Supported Cooperative Work, ECSCW 2007, Limerick, Irland, 24/09/2007. https://doi.org/10.1007/978-1-84800-031-5_20

APA

Bjørn, P., & Balka, E. (2007). Health care categories have politics too: Unpacking the managerial agendas of electronic triage systems. I ECSCW 2007 - Proceedings of the 10th European Conference on Computer Supported Cooperative Work (s. 371-390). Kluwer Academic Publishers Group. ECSCW 2007 - Proceedings of the 10th European Conference on Computer Supported Cooperative Work https://doi.org/10.1007/978-1-84800-031-5_20

Vancouver

Bjørn P, Balka E. Health care categories have politics too: Unpacking the managerial agendas of electronic triage systems. I ECSCW 2007 - Proceedings of the 10th European Conference on Computer Supported Cooperative Work. Kluwer Academic Publishers Group. 2007. s. 371-390. (ECSCW 2007 - Proceedings of the 10th European Conference on Computer Supported Cooperative Work). https://doi.org/10.1007/978-1-84800-031-5_20

Author

Bjørn, Pernille ; Balka, Ellen. / Health care categories have politics too : Unpacking the managerial agendas of electronic triage systems. ECSCW 2007 - Proceedings of the 10th European Conference on Computer Supported Cooperative Work. Kluwer Academic Publishers Group, 2007. s. 371-390 (ECSCW 2007 - Proceedings of the 10th European Conference on Computer Supported Cooperative Work).

Bibtex

@inproceedings{e9630a2d8fd24cee9c98bdc0f836ff4f,
title = "Health care categories have politics too: Unpacking the managerial agendas of electronic triage systems",
abstract = "While investigating the resistance to the electronic triage system, ETRIAGE, at the emergency department of British Columbia Children's Hospital, we revisit the well-known CSCW-debate about THE COORDINATOR concerning the politics of standardized categories. Examining the history as well as the design of ETRIAGE, we reveal four basic assumptions about triage work in emergency departments, which are reflected in the design of the ETRIAGE application and related to the managerial agenda of controlling costs in hospitals. We find that ETRIAGE has an embedded surveillance-capability, which challenges the professional authority of nurses' work and removes discretion from the individual. We argue that the resistance towards ETRIAGE should be understood in terms of experienced nurses' disputing the assumptions about their professional practice that are embodied within such systems rather than general resistance to change or resistance to technology.",
author = "Pernille Bj{\o}rn and Ellen Balka",
year = "2007",
doi = "10.1007/978-1-84800-031-5_20",
language = "English",
isbn = "9781848000308",
series = "ECSCW 2007 - Proceedings of the 10th European Conference on Computer Supported Cooperative Work",
pages = "371--390",
booktitle = "ECSCW 2007 - Proceedings of the 10th European Conference on Computer Supported Cooperative Work",
publisher = "Kluwer Academic Publishers Group",
note = "10th European Conference on Computer Supported Cooperative Work, ECSCW 2007 ; Conference date: 24-09-2007 Through 28-09-2007",

}

RIS

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T1 - Health care categories have politics too

T2 - 10th European Conference on Computer Supported Cooperative Work, ECSCW 2007

AU - Bjørn, Pernille

AU - Balka, Ellen

PY - 2007

Y1 - 2007

N2 - While investigating the resistance to the electronic triage system, ETRIAGE, at the emergency department of British Columbia Children's Hospital, we revisit the well-known CSCW-debate about THE COORDINATOR concerning the politics of standardized categories. Examining the history as well as the design of ETRIAGE, we reveal four basic assumptions about triage work in emergency departments, which are reflected in the design of the ETRIAGE application and related to the managerial agenda of controlling costs in hospitals. We find that ETRIAGE has an embedded surveillance-capability, which challenges the professional authority of nurses' work and removes discretion from the individual. We argue that the resistance towards ETRIAGE should be understood in terms of experienced nurses' disputing the assumptions about their professional practice that are embodied within such systems rather than general resistance to change or resistance to technology.

AB - While investigating the resistance to the electronic triage system, ETRIAGE, at the emergency department of British Columbia Children's Hospital, we revisit the well-known CSCW-debate about THE COORDINATOR concerning the politics of standardized categories. Examining the history as well as the design of ETRIAGE, we reveal four basic assumptions about triage work in emergency departments, which are reflected in the design of the ETRIAGE application and related to the managerial agenda of controlling costs in hospitals. We find that ETRIAGE has an embedded surveillance-capability, which challenges the professional authority of nurses' work and removes discretion from the individual. We argue that the resistance towards ETRIAGE should be understood in terms of experienced nurses' disputing the assumptions about their professional practice that are embodied within such systems rather than general resistance to change or resistance to technology.

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U2 - 10.1007/978-1-84800-031-5_20

DO - 10.1007/978-1-84800-031-5_20

M3 - Article in proceedings

AN - SCOPUS:50849130094

SN - 9781848000308

T3 - ECSCW 2007 - Proceedings of the 10th European Conference on Computer Supported Cooperative Work

SP - 371

EP - 390

BT - ECSCW 2007 - Proceedings of the 10th European Conference on Computer Supported Cooperative Work

PB - Kluwer Academic Publishers Group

Y2 - 24 September 2007 through 28 September 2007

ER -

ID: 285806708