Understanding image quality and trust in peer-to-peer marketplaces

Publikation: Bidrag til tidsskriftKonferenceartikelForskningfagfællebedømt

  • Xiao Ma
  • Lina Mezghani
  • Kimberly Wilber
  • Hui Hong
  • Robinson Piramuthu
  • Mor Naaman
  • Belongie, Serge

As any savvy online shopper knows, second-hand peer-to-peer marketplaces are filled with images of mixed quality. How does image quality impact marketplace outcomes, and can quality be automatically predicted? In this work, we conducted a large-scale study on the quality of user-generated images in peer-to-peer marketplaces. By gathering a dataset of common second-hand products (˜75,000 images) and annotating a subset with human-labeled quality judgments, we were able to model and predict image quality with decent accuracy (˜87%). We then conducted two studies focused on understanding the relationship between these image quality scores and two marketplace outcomes: sales and perceived trustworthiness. We show that image quality is associated with higher likelihood that an item will be sold, though other factors such as view count were better predictors of sales. Nonetheless, we show that high quality user-generated images selected by our models outperform stock imagery in eliciting perceptions of trust from users. Our findings can inform the design of future marketplaces and guide potential sellers to take better product images.

OriginalsprogEngelsk
TidsskriftProceedings - 2019 IEEE Winter Conference on Applications of Computer Vision, WACV 2019
Sider (fra-til)511-520
Antal sider10
DOI
StatusUdgivet - 4 mar. 2019
Eksternt udgivetJa
Begivenhed19th IEEE Winter Conference on Applications of Computer Vision, WACV 2019 - Waikoloa Village, USA
Varighed: 7 jan. 201911 jan. 2019

Konference

Konference19th IEEE Winter Conference on Applications of Computer Vision, WACV 2019
LandUSA
ByWaikoloa Village
Periode07/01/201911/01/2019
SponsorIEEE Biometrics Council, IEEE Computer Society

Bibliografisk note

Publisher Copyright:
© 2019 IEEE

ID: 301824730