Predicting quality of experience of popular mobile applications from a living lab study

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

In this paper, we present a hybrid method (qualitative and quantitative) to model and predict the Quality of Experience (QoE) of mobile applications used on WiFi or cellular network. Our 33 living lab participants rated their mobile applications' QoE in various contexts for four weeks resulting in a total of 5663 QoE ratings. At the same time, our smartphone logger (mQoL-Log) collected background information such as network information, user activity, battery statistics and more. We focused this study on frequently used and highly interactive applications including Google Chrome, Google Maps, Spotify, Instagram, Facebook, Facebook Messenger and WhatsApp. After pre-processing the dataset, we used classical machine learning techniques and algorithms (Extreme Gradient Boosting) to predict the QoE of the application usage. The results showed that our model can predict the user QoE with 94 0.77 accuracy. Surprisingly, after the following top three features:± session length, battery level and network QoS, the user activity (e.g., if walking) and intended action to accomplish with the app were the most predictive features. Longer application use sessions often have worse QoE than shorter sessions.

Original languageEnglish
Title of host publication2019 Eleventh International Conference on Quality of Multimedia Experience (QoMEX)
Number of pages5
PublisherIEEE
Publication date2019
DOIs
Publication statusPublished - 2019
Externally publishedYes
Event11th International Conference on Quality of Multimedia Experience, QoMEX 2019 - Berlin, Germany
Duration: 5 Jun 20197 Jun 2019

Conference

Conference11th International Conference on Quality of Multimedia Experience, QoMEX 2019
LandGermany
ByBerlin
Periode05/06/201907/06/2019
SponsorBitmovin, Crowdee GmbH, Huawei, Telekom Innovation Laboratories, Youtube

    Research areas

  • Context, Mobile Applications, QoE Prediction, Quality of Experience, Quality of Service

ID: 235477183