Leakiness and creepiness in app space: Perceptions of privacy and mobile app use

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

  • Shklovski, Irina
  • Scott D. Mainwaring
  • Halla Hrund Skúladóttir
  • Höskuldur Borgthorsson

Mobile devices are playing an increasingly intimate role in everyday life. However, users can be surprised when informed of the data collection and distribution activities of apps they install. We report on two studies of smartphone users in western European countries, in which users were confronted with app behaviors and their reactions assessed. Users felt their personal space had been violated in "creepy" ways. Using Altman's notions of personal space and territoriality, and Nissenbaum's theory of contextual integrity, we account for these emotional reactions and suggest that they point to important underlying issues, even when users continue using apps they find creepy.

Original languageEnglish
Title of host publicationCHI 2014 : One of a CHInd - Conference Proceedings, 32nd Annual ACM Conference on Human Factors in Computing Systems
Number of pages10
PublisherAssociation for Computing Machinery, Inc
Publication date2014
ISBN (Print)9781450324731
Publication statusPublished - 2014
Externally publishedYes
Event32nd Annual ACM Conference on Human Factors in Computing Systems, CHI 2014 - Toronto, ON, Canada
Duration: 26 Apr 20141 May 2014


Conference32nd Annual ACM Conference on Human Factors in Computing Systems, CHI 2014
ByToronto, ON
SeriesConference on Human Factors in Computing Systems - Proceedings

    Research areas

  • Bodily integrity, Creepiness, Data privacy, Learned helplessness, Mobile devices

ID: 303706650