Learning dynamic insurance recommendations from users' click sessions

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

While personalised recommendations have been most successful in domains like retail due to large volume of users' feedback on items, it is challenging to implement traditional recommender systems into the insurance domain where such prior information is very small in volume. This work addresses the problem of sparse feedback by studying users' click sessions as signals for learning insurance recommendations. Our preliminary results show limitations in representing click sessions by manually engineered features. The proposed framework uses an autoencoder approach to automatically learns representation of sessions, then a neural network approach to model dependencies across sessions that can be used to predict recommendations. Thereby, it is further able to capture users' dynamic needs of insurance products evolving over time.

Original languageEnglish
Title of host publicationRecSys 2021 - 15th ACM Conference on Recommender Systems
Number of pages4
PublisherAssociation for Computing Machinery, Inc.
Publication date13 Sep 2021
Pages860-863
ISBN (Electronic)9781450384582
DOIs
Publication statusPublished - 13 Sep 2021
Event15th ACM Conference on Recommender Systems, RecSys 2021 - Virtual, Online, Netherlands
Duration: 27 Sep 20211 Oct 2021

Conference

Conference15th ACM Conference on Recommender Systems, RecSys 2021
LandNetherlands
ByVirtual, Online
Periode27/09/202101/10/2021
SponsorACM Special Interest Group on Artificial Intelligence (SIGAI), ACM Special Interest Group on Computer-Human Interaction (SIGCHI), ACM Special Interest Group on Hypertext, Hypermedia, and Web (ACM Special Interest Group on Hypertext, Hypermedia, and Web), ACM Special Interest Group on Information Retrieval (SIGIR), ACM Special Interest Group on Knowledge Discovery in Data (SIGKDD), Special Interest Group on Economics and Computation (SIGecom)
SeriesRecSys 2021 - 15th ACM Conference on Recommender Systems

Bibliographical note

Publisher Copyright:
© 2021 Owner/Author.

    Research areas

  • Click-based models, Insurance domain, Session-based recommender systems

ID: 306689949