Making Sense of Electronic Communication in an Organizational Context

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

Standard

Making Sense of Electronic Communication in an Organizational Context. / Bansler, Jørgen P.; Havn, Erling C.

Proceedings of Group '03. 2003. p. 135-143.

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

Harvard

Bansler, JP & Havn, EC 2003, Making Sense of Electronic Communication in an Organizational Context. in Proceedings of Group '03. pp. 135-143.

APA

Bansler, J. P., & Havn, E. C. (2003). Making Sense of Electronic Communication in an Organizational Context. In Proceedings of Group '03 (pp. 135-143)

Vancouver

Bansler JP, Havn EC. Making Sense of Electronic Communication in an Organizational Context. In Proceedings of Group '03. 2003. p. 135-143

Author

Bansler, Jørgen P. ; Havn, Erling C. / Making Sense of Electronic Communication in an Organizational Context. Proceedings of Group '03. 2003. pp. 135-143

Bibtex

@inproceedings{0f5c3d14e36040688770d8d40674b0a1,
title = "Making Sense of Electronic Communication in an Organizational Context",
abstract = "This study analyzes how a group of {\textquoteleft}mediators{\textquoteright} in a large, multinational company adapted a computer-mediated communication technology (a {\textquoteleft}virtual workspace{\textquoteright}) to the local organizational context (and vice versa) by modifying features of the technology, providing ongoing support for users, and promoting appropriate conventions of use. Our findings corroborate earlier research on technology-use mediation, which suggests that such mediators can exert considerable influence on how a particular technology will be established and used in an organization. However, this study also indicates that the process of technology-use mediation is more complex and indeterminate than earlier literature suggests. In particular, we want to draw attention to the fact that advanced computer-mediated communication technologies are equivocal and that technology-use mediation consequently requires ongoing sensemaking.",
author = "Bansler, {J{\o}rgen P.} and Havn, {Erling C.}",
year = "2003",
language = "English",
isbn = "1-58113-693-5",
pages = "135--143",
booktitle = "Proceedings of Group '03",

}

RIS

TY - GEN

T1 - Making Sense of Electronic Communication in an Organizational Context

AU - Bansler, Jørgen P.

AU - Havn, Erling C.

PY - 2003

Y1 - 2003

N2 - This study analyzes how a group of ‘mediators’ in a large, multinational company adapted a computer-mediated communication technology (a ‘virtual workspace’) to the local organizational context (and vice versa) by modifying features of the technology, providing ongoing support for users, and promoting appropriate conventions of use. Our findings corroborate earlier research on technology-use mediation, which suggests that such mediators can exert considerable influence on how a particular technology will be established and used in an organization. However, this study also indicates that the process of technology-use mediation is more complex and indeterminate than earlier literature suggests. In particular, we want to draw attention to the fact that advanced computer-mediated communication technologies are equivocal and that technology-use mediation consequently requires ongoing sensemaking.

AB - This study analyzes how a group of ‘mediators’ in a large, multinational company adapted a computer-mediated communication technology (a ‘virtual workspace’) to the local organizational context (and vice versa) by modifying features of the technology, providing ongoing support for users, and promoting appropriate conventions of use. Our findings corroborate earlier research on technology-use mediation, which suggests that such mediators can exert considerable influence on how a particular technology will be established and used in an organization. However, this study also indicates that the process of technology-use mediation is more complex and indeterminate than earlier literature suggests. In particular, we want to draw attention to the fact that advanced computer-mediated communication technologies are equivocal and that technology-use mediation consequently requires ongoing sensemaking.

M3 - Article in proceedings

SN - 1-58113-693-5

SP - 135

EP - 143

BT - Proceedings of Group '03

ER -

ID: 81388440