TY - GEN

T1 - The Work to Make Piecework Work

T2 - An Ethnographic Study of Food Delivery Work in India During the COVID-19 Pandemic

AU - Shaikh, Riyaj

AU - Lampinen, Airi

AU - Brown, Barry

N1 - Publisher Copyright: © 2023 ACM.

PY - 2023

Y1 - 2023

N2 - This paper considers food delivery work as a form of piecework that is conducted via a particular workflow system - the food delivery platform and its delivery app. We offer an ethnographic account of food delivery labor during the early phases of the COVID-19 pandemic in the Indian city of Pune. Our inquiry is focused on (1) the workflow that structures food delivery work and (2) how economic considerations shape how workers work with and around the workflow. Our findings depict both the workflow that structures the delivery work and the efforts workers make beyond it to deal with contingencies and unexpected requirements they encounter on the ground. We recognize the workers' efforts as essential to make the workflow work but also to make the piecework arrangement work for them. We highlight how, in this setting, money is not just the motivation for engaging in gig work; rather, economic considerations infuse every aspect of the work process. Acknowledging the distinct shape gig work takes in a Global South context, our study highlights the value of in-depth,in situ understandings of how gig workers' economic considerations are entangled with their interactions with the technology that structures their work. Our key contribution lies in mapping outthe workflow of piecework andthe work to make piecework work, specifically in a Global South setting, by drawing upon classic CSCW themes around workflows and piecework to strengthen the contemporary scholarly discussion concerning gig work.

AB - This paper considers food delivery work as a form of piecework that is conducted via a particular workflow system - the food delivery platform and its delivery app. We offer an ethnographic account of food delivery labor during the early phases of the COVID-19 pandemic in the Indian city of Pune. Our inquiry is focused on (1) the workflow that structures food delivery work and (2) how economic considerations shape how workers work with and around the workflow. Our findings depict both the workflow that structures the delivery work and the efforts workers make beyond it to deal with contingencies and unexpected requirements they encounter on the ground. We recognize the workers' efforts as essential to make the workflow work but also to make the piecework arrangement work for them. We highlight how, in this setting, money is not just the motivation for engaging in gig work; rather, economic considerations infuse every aspect of the work process. Acknowledging the distinct shape gig work takes in a Global South context, our study highlights the value of in-depth,in situ understandings of how gig workers' economic considerations are entangled with their interactions with the technology that structures their work. Our key contribution lies in mapping outthe workflow of piecework andthe work to make piecework work, specifically in a Global South setting, by drawing upon classic CSCW themes around workflows and piecework to strengthen the contemporary scholarly discussion concerning gig work.

KW - algorithmic management

KW - COVID-19 pandemic

KW - ethnography

KW - food delivery

KW - gig work

KW - piecework

KW - workflow system

U2 - 10.1145/3610034

DO - 10.1145/3610034

M3 - Conference article

AN - SCOPUS:85174420501

VL - 7

SP - 1

EP - 23

JO - Proceedings of the ACM on Human-Computer Interaction

JF - Proceedings of the ACM on Human-Computer Interaction

SN - 2573-0142

IS - CSCW2

M1 - 243

ER -