Chats with Bots: Balancing Imitation and Engagement

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Standard

Chats with Bots : Balancing Imitation and Engagement. / Muresan, Andreea-Anamaria; Pohl, Henning.

Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems - CHI '19. Association for Computing Machinery, 2019. LBW0252.

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Harvard

Muresan, A-A & Pohl, H 2019, Chats with Bots: Balancing Imitation and Engagement. in Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems - CHI '19., LBW0252, Association for Computing Machinery, 2019 CHI Conference on Human Factors in Computing Systems, CHI 2019, Glasgow, United Kingdom, 04/05/2019. https://doi.org/10.1145/3290607.3313084

APA

Muresan, A-A., & Pohl, H. (2019). Chats with Bots: Balancing Imitation and Engagement. In Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems - CHI '19 [LBW0252] Association for Computing Machinery. https://doi.org/10.1145/3290607.3313084

Vancouver

Muresan A-A, Pohl H. Chats with Bots: Balancing Imitation and Engagement. In Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems - CHI '19. Association for Computing Machinery. 2019. LBW0252 https://doi.org/10.1145/3290607.3313084

Author

Muresan, Andreea-Anamaria ; Pohl, Henning. / Chats with Bots : Balancing Imitation and Engagement. Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems - CHI '19. Association for Computing Machinery, 2019.

Bibtex

@inproceedings{ba6c60db1ce34d0fabd882fb24b6fbf5,
title = "Chats with Bots: Balancing Imitation and Engagement",
abstract = "Advances in AI are paving the way towards more natural interactions, blurring the line between bot and human. We present findings from a two-week diary study exploring users' interactions with the chatbot Replika. In particular, we focus on how users anthropomorphize chatbots and how this influences their engagement. We find that failing to adhere to social norms and glaring signs of humanity leads to decreased engagement unless balanced appropriately.",
author = "Andreea-Anamaria Muresan and Henning Pohl",
year = "2019",
doi = "10.1145/3290607.3313084",
language = "English",
booktitle = "Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems - CHI '19",
publisher = "Association for Computing Machinery",
note = "2019 CHI Conference on Human Factors in Computing Systems, CHI 2019 ; Conference date: 04-05-2019 Through 09-05-2019",

}

RIS

TY - GEN

T1 - Chats with Bots

T2 - 2019 CHI Conference on Human Factors in Computing Systems, CHI 2019

AU - Muresan, Andreea-Anamaria

AU - Pohl, Henning

PY - 2019

Y1 - 2019

N2 - Advances in AI are paving the way towards more natural interactions, blurring the line between bot and human. We present findings from a two-week diary study exploring users' interactions with the chatbot Replika. In particular, we focus on how users anthropomorphize chatbots and how this influences their engagement. We find that failing to adhere to social norms and glaring signs of humanity leads to decreased engagement unless balanced appropriately.

AB - Advances in AI are paving the way towards more natural interactions, blurring the line between bot and human. We present findings from a two-week diary study exploring users' interactions with the chatbot Replika. In particular, we focus on how users anthropomorphize chatbots and how this influences their engagement. We find that failing to adhere to social norms and glaring signs of humanity leads to decreased engagement unless balanced appropriately.

U2 - 10.1145/3290607.3313084

DO - 10.1145/3290607.3313084

M3 - Article in proceedings

BT - Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems - CHI '19

PB - Association for Computing Machinery

Y2 - 4 May 2019 through 9 May 2019

ER -

ID: 213666552