Chats with Bots: Balancing Imitation and Engagement

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review


  • Andreea Muresan
  • Henning Pohl
Advances in AI are paving the way towards more natural interactions, blurring the line between bot and human. We present findings from a two-week diary study exploring users' interactions with the chatbot Replika. In particular, we focus on how users anthropomorphize chatbots and how this influences their engagement. We find that failing to adhere to social norms and glaring signs of humanity leads to decreased engagement unless balanced appropriately.
Original languageEnglish
Title of host publicationProceedings of the 2019 CHI Conference on Human Factors in Computing Systems - CHI '19
Number of pages6
PublisherAssociation for Computing Machinery
Publication date2019
Article numberLBW0252
Publication statusPublished - 2019
Event2019 CHI Conference on Human Factors in Computing Systems, CHI 2019 - Glasgow, United Kingdom
Duration: 4 May 20199 May 2019


Conference2019 CHI Conference on Human Factors in Computing Systems, CHI 2019
LandUnited Kingdom

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