Revisiting Grudin’s eight challenges for developers of groupware technologies 30 years later

Research output: Contribution to journal › Journal article › Research › peer-review

Standard

Revisiting Grudin’s eight challenges for developers of groupware technologies 30 years later. / Duckert, Melanie; Bjørn, Pernille.

In: i-com, Vol. 23, No. 1, 2024, p. 7-31.

Research output: Contribution to journal › Journal article › Research › peer-review

Harvard

Duckert, M & Bjørn, P 2024, 'Revisiting Grudin’s eight challenges for developers of groupware technologies 30 years later', i-com, vol. 23, no. 1, pp. 7-31. https://doi.org/10.1515/icom-2023-0039

APA

Duckert, M., & Bjørn, P. (2024). Revisiting Grudin’s eight challenges for developers of groupware technologies 30 years later. i-com, 23(1), 7-31. https://doi.org/10.1515/icom-2023-0039

Vancouver

Duckert M, Bjørn P. Revisiting Grudin’s eight challenges for developers of groupware technologies 30 years later. i-com. 2024;23(1):7-31. https://doi.org/10.1515/icom-2023-0039

Author

Duckert, Melanie ; Bjørn, Pernille. / Revisiting Grudin’s eight challenges for developers of groupware technologies 30 years later. In: i-com. 2024 ; Vol. 23, No. 1. pp. 7-31.

Bibtex

@article{bff22448541c45848bda388e826647eb,
title = "Revisiting Grudin{\textquoteright}s eight challenges for developers of groupware technologies 30 years later",
abstract = "In 1994, Jonathan Grudin wrote his famous paper Eight Challenges for Groupware Developers; The question is whether these challenges still persist, or have we moved on here 30 years later? We revisit the challenges empirically through ethnographic observations in two companies examining their work practices, organizational structure, and cooperative setups concerning their use of groupware technologies. Today, groupware is seamlessly integrated into organizations, considered essential infrastructure that becomes part of the daily work routine. Contextualizing the original challenges proposed by Grudin, we categorize them into cooperative challenges, social challenges, and organizational challenges, and refine their phrasings to reflect present and future considerations faced by developers of groupware technologies. While the main arguments of the social and organizational challenges remain consistent, we rephrase the cooperative challenges as emergent exception handling and exaggerated accessibility to reflect the emerging characteristics associated with the ubiquity and seamless integration of groupware.",
keywords = "cooperative technologies, cooperative work, distributed work, future work, groupware, hybrid work",
author = "Melanie Duckert and Pernille Bj{\o}rn",
note = "Publisher Copyright: {\textcopyright} 2024 the author(s), published by De Gruyter.",
year = "2024",
doi = "10.1515/icom-2023-0039",
language = "English",
volume = "23",
pages = "7--31",
journal = "i-com",
issn = "1618-162X",
publisher = "De Gruyter Oldenbourg",
number = "1",

}

RIS

TY - JOUR

T1 - Revisiting Grudin’s eight challenges for developers of groupware technologies 30 years later

AU - Duckert, Melanie

AU - Bjørn, Pernille

N1 - Publisher Copyright: © 2024 the author(s), published by De Gruyter.

PY - 2024

Y1 - 2024

N2 - In 1994, Jonathan Grudin wrote his famous paper Eight Challenges for Groupware Developers; The question is whether these challenges still persist, or have we moved on here 30 years later? We revisit the challenges empirically through ethnographic observations in two companies examining their work practices, organizational structure, and cooperative setups concerning their use of groupware technologies. Today, groupware is seamlessly integrated into organizations, considered essential infrastructure that becomes part of the daily work routine. Contextualizing the original challenges proposed by Grudin, we categorize them into cooperative challenges, social challenges, and organizational challenges, and refine their phrasings to reflect present and future considerations faced by developers of groupware technologies. While the main arguments of the social and organizational challenges remain consistent, we rephrase the cooperative challenges as emergent exception handling and exaggerated accessibility to reflect the emerging characteristics associated with the ubiquity and seamless integration of groupware.

AB - In 1994, Jonathan Grudin wrote his famous paper Eight Challenges for Groupware Developers; The question is whether these challenges still persist, or have we moved on here 30 years later? We revisit the challenges empirically through ethnographic observations in two companies examining their work practices, organizational structure, and cooperative setups concerning their use of groupware technologies. Today, groupware is seamlessly integrated into organizations, considered essential infrastructure that becomes part of the daily work routine. Contextualizing the original challenges proposed by Grudin, we categorize them into cooperative challenges, social challenges, and organizational challenges, and refine their phrasings to reflect present and future considerations faced by developers of groupware technologies. While the main arguments of the social and organizational challenges remain consistent, we rephrase the cooperative challenges as emergent exception handling and exaggerated accessibility to reflect the emerging characteristics associated with the ubiquity and seamless integration of groupware.

KW - cooperative technologies

KW - cooperative work

KW - distributed work

KW - future work

KW - groupware

KW - hybrid work

U2 - 10.1515/icom-2023-0039

DO - 10.1515/icom-2023-0039

M3 - Journal article

AN - SCOPUS:85190245216

VL - 23

SP - 7

EP - 31

JO - i-com

JF - i-com

SN - 1618-162X

IS - 1

ER -

ID: 391035938