Chats with Bots: Balancing Imitation and Engagement
Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review
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Chats with Bots : Balancing Imitation and Engagement. / Muresan, Andreea; Pohl, Henning.
Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems - CHI '19. Association for Computing Machinery, 2019. LBW0252.Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review
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TY - GEN
T1 - Chats with Bots
T2 - 2019 CHI Conference on Human Factors in Computing Systems, CHI 2019
AU - Muresan, Andreea
AU - Pohl, Henning
PY - 2019
Y1 - 2019
N2 - Advances in AI are paving the way towards more natural interactions, blurring the line between bot and human. We present findings from a two-week diary study exploring users' interactions with the chatbot Replika. In particular, we focus on how users anthropomorphize chatbots and how this influences their engagement. We find that failing to adhere to social norms and glaring signs of humanity leads to decreased engagement unless balanced appropriately.
AB - Advances in AI are paving the way towards more natural interactions, blurring the line between bot and human. We present findings from a two-week diary study exploring users' interactions with the chatbot Replika. In particular, we focus on how users anthropomorphize chatbots and how this influences their engagement. We find that failing to adhere to social norms and glaring signs of humanity leads to decreased engagement unless balanced appropriately.
U2 - 10.1145/3290607.3313084
DO - 10.1145/3290607.3313084
M3 - Article in proceedings
BT - Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems - CHI '19
PB - Association for Computing Machinery
Y2 - 4 May 2019 through 9 May 2019
ER -
ID: 213666552