Designing usable web forms- Empirical evaluation of web form improvement guidelines

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

  • Mirjam Seckler
  • Silvia Heinz
  • Javier A. Bargas-Avila
  • Klaus Opwis
  • Alexandre N. Tuch

This study reports a controlled eye tracking experiment (N = 65) that shows the combined effectiveness of 20 guidelines to improve interactive online forms when applied to forms found on real company websites. Results indicate that improved web forms lead to faster completion times, fewer form submission trials, and fewer eye movements. Data from subjective questionnaires and interviews further show increased user satisfaction. Overall, our findings highlight the importance for web designers to improve their web forms using UX guidelines.

Original languageEnglish
Title of host publicationProceedings of the SIGCHI Conference on Human Factors in Computing Systems : CHI '14
Number of pages10
PublisherAssociation for Computing Machinery
Publication date2014
Pages1275-1284
ISBN (Print)978-1-4503-2473-1
DOIs
Publication statusPublished - 2014
Event32nd Annual ACM Conference on Human Factors in Computing Systems, CHI 2014 - Toronto, ON, Canada
Duration: 26 Apr 20141 May 2014

Conference

Conference32nd Annual ACM Conference on Human Factors in Computing Systems, CHI 2014
LandCanada
ByToronto, ON
Periode26/04/201401/05/2014
SponsorSIGCHI

    Research areas

  • Form Evaluation, Form Guidelines, Form Interaction, Internet, Web Forms, World Wide Web

ID: 169104584