"Figure out how to code with the hands of others": Recognizing cultural blind spots in global software development
Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review
We report on an ethnographic study of an outsourcing global software development (GSD) setup between an Indian IT vendor and an IT development division of a Danish bank. We investigate how the local IT development work is shaped by the global setup in GSD and argue that the bank had cultural blind spots toward the changes in Denmark. Three critical issues were neglected due to the cultural blind spots: 1) increased number of interruptions, 2) lack of translucence of remote colleagues' work, and 3) the re-definition of boundaries between work and articulation work. The implications of these findings include considerations for how to organize GSD practices and prepare the organizational changes that occur when moving from a co-located software development organization to an inter-organizational geographically distributed organization. Also, our findings open up discussions about the professional identity of IT developers within GSD, including extending the qualifications for IT developers.
Original language | English |
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Title of host publication | CSCW 2014 - Proceedings of the 17th ACM Conference on Computer Supported Cooperative Work and Social Computing |
Number of pages | 13 |
Publisher | ASSOCIATION FOR COMPUTING MACHINERY. JOU |
Publication date | 1 Jan 2014 |
Pages | 1107-1119 |
ISBN (Print) | 9781450325400 |
DOIs | |
Publication status | Published - 1 Jan 2014 |
Event | 17th ACM Conference on Computer Supported Cooperative Work and Social Computing, CSCW 2014 - Baltimore, MD, United States Duration: 15 Feb 2014 → 19 Feb 2014 |
Conference
Conference | 17th ACM Conference on Computer Supported Cooperative Work and Social Computing, CSCW 2014 |
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Land | United States |
By | Baltimore, MD |
Periode | 15/02/2014 → 19/02/2014 |
Sponsor | ACM SIGCHI, et al., Facebook, Grand NCE, Microsoft Research, National Science Foundation |
Series | Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW |
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- Articulation work, Cultural blind spots, Ethnographic study, Global software development (GSD), Local work practices
Research areas
ID: 225660546