Bringing content understanding into usability testing in complex application domains—a case study in eHealth
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Bringing content understanding into usability testing in complex application domains—a case study in eHealth. / Andersen, Simon Bruntse; Rasmussen, Claire Kirchert; Frøkjær, Erik.
Design, User Experience, and Usability: theory, methodology, and management: 6th International Conference, DUXU 2017, Held as Part of HCI International 2017, Vancouver, BC, Canada, July 9-14, 2017, Proceedings, Part I. Vol. Part 1 Springer, 2017. p. 327-341 (Lecture notes in computer science, Vol. 10288).Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review
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TY - GEN
T1 - Bringing content understanding into usability testing in complex application domains—a case study in eHealth
AU - Andersen, Simon Bruntse
AU - Rasmussen, Claire Kirchert
AU - Frøkjær, Erik
N1 - Conference code: 6
PY - 2017
Y1 - 2017
N2 - A usability evaluation technique, Cooperative Usability Testing with Questions of Understanding (CUT with QU) intended to illuminate users’ ability to understand the content information of an application is proposed. In complex application domains as for instance the eHealth domain, this issue of users’ content understanding is sometimes crucial, and thus should be carefully evaluated. Unfortunately, conventional usability evaluation techniques do not address challenges of content understanding. In a case study within eHealth, specifically the setting of a rehabilitation clinic involving the participation of four physiotherapists and four clients in a period of 3.5 months, it was demonstrated how CUT with QU can complement conventional usability testing and provide insight into users’ challenges with understanding of a new complex eHealth application. More experiments in other complex application domains involving different kinds of users and evaluators are needed before we can tell whether CUT with QU is an effective usability testing technique of wider applicability. Performing CUT with QU is very demanding by drawing heavily on the evaluators’ ability to respond effectively to openings and potential shortcomings in the users’ content understanding. Evaluators need to train this interview/examination process in order to be able to reach a proper insight of the user’s content understanding. If CUT with QU after more research shows to be inadequate, the motivating research question behind this experimental study remains important: How can “content understanding” effectively be brought into usability testing in complex application domains?
AB - A usability evaluation technique, Cooperative Usability Testing with Questions of Understanding (CUT with QU) intended to illuminate users’ ability to understand the content information of an application is proposed. In complex application domains as for instance the eHealth domain, this issue of users’ content understanding is sometimes crucial, and thus should be carefully evaluated. Unfortunately, conventional usability evaluation techniques do not address challenges of content understanding. In a case study within eHealth, specifically the setting of a rehabilitation clinic involving the participation of four physiotherapists and four clients in a period of 3.5 months, it was demonstrated how CUT with QU can complement conventional usability testing and provide insight into users’ challenges with understanding of a new complex eHealth application. More experiments in other complex application domains involving different kinds of users and evaluators are needed before we can tell whether CUT with QU is an effective usability testing technique of wider applicability. Performing CUT with QU is very demanding by drawing heavily on the evaluators’ ability to respond effectively to openings and potential shortcomings in the users’ content understanding. Evaluators need to train this interview/examination process in order to be able to reach a proper insight of the user’s content understanding. If CUT with QU after more research shows to be inadequate, the motivating research question behind this experimental study remains important: How can “content understanding” effectively be brought into usability testing in complex application domains?
KW - Co-monitoring
KW - Compliance
KW - Cooperative usability testing
KW - CUT with QU
KW - Field experiment
KW - Health informatics
KW - Home-based training
KW - Knowing
KW - Rehabilitation
KW - Self-monitoring
KW - Understanding
KW - Usability testing
UR - http://www.scopus.com/inward/record.url?scp=85025149004&partnerID=8YFLogxK
U2 - 10.1007/978-3-319-58634-2_25
DO - 10.1007/978-3-319-58634-2_25
M3 - Article in proceedings
AN - SCOPUS:85025149004
SN - 978-3-319-58633-5
VL - Part 1
T3 - Lecture notes in computer science
SP - 327
EP - 341
BT - Design, User Experience, and Usability: theory, methodology, and management
PB - Springer
Y2 - 9 July 2017 through 14 July 2017
ER -
ID: 184143663