Non-Universal Usability? A Survey of How Usability Is Understood by Chinese and Danish Users
Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review
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Non-Universal Usability? A Survey of How Usability Is Understood by Chinese and Danish Users. / Frandsen-Thorlacius, Olaf; Hornbæk, Kasper Anders Søren; Hertzum, Morten; Clemmensen, Torkil.
Proceedings of the 27th international conference on Human factors in computing systems. Association for Computing Machinery, 2009. p. 41-50.Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review
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TY - GEN
T1 - Non-Universal Usability? A Survey of How Usability Is Understood by Chinese and Danish Users
AU - Frandsen-Thorlacius, Olaf
AU - Hornbæk, Kasper Anders Søren
AU - Hertzum, Morten
AU - Clemmensen, Torkil
N1 - Conference code: 27
PY - 2009
Y1 - 2009
N2 - Most research assumes that usability is understood similarly by users in different cultures, implying that the notion of usability, its aspects, and their interrelations are constant across cultures. The present study shows that this is not the case for a sample of 412 users from China and Denmark, who differ in how they understand and prioritize different aspects of usability. Chinese users appear to be more concerned with visual appearance, satisfaction, and fun than Danish users; Danish users prioritize effectiveness, efficiency, and lack of frustration higher than Chinese users. The results suggest that culture influences perceptions of usability. We discuss implications for usability research and for usability practice.
AB - Most research assumes that usability is understood similarly by users in different cultures, implying that the notion of usability, its aspects, and their interrelations are constant across cultures. The present study shows that this is not the case for a sample of 412 users from China and Denmark, who differ in how they understand and prioritize different aspects of usability. Chinese users appear to be more concerned with visual appearance, satisfaction, and fun than Danish users; Danish users prioritize effectiveness, efficiency, and lack of frustration higher than Chinese users. The results suggest that culture influences perceptions of usability. We discuss implications for usability research and for usability practice.
U2 - 10.1145/1518701.1518708
DO - 10.1145/1518701.1518708
M3 - Article in proceedings
SN - 978-1-60558-246-7
SP - 41
EP - 50
BT - Proceedings of the 27th international conference on Human factors in computing systems
PB - Association for Computing Machinery
Y2 - 4 April 2009 through 9 April 2009
ER -
ID: 12681766