Working together to improve usability: exploring challenges and successful practices
Research output: Contribution to journal › Journal article › Research › peer-review
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Working together to improve usability : exploring challenges and successful practices. / Nørgaard, Mie; Hornbæk, Kasper.
In: International Journal of Technology and Human Interaction, Vol. 6, No. 1, 2010, p. 33-53.Research output: Contribution to journal › Journal article › Research › peer-review
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TY - JOUR
T1 - Working together to improve usability
T2 - exploring challenges and successful practices
AU - Nørgaard, Mie
AU - Hornbæk, Kasper
PY - 2010
Y1 - 2010
N2 - In theory, usability work is an important and well-integrated activity in developing software. In practice, collaboration on improving usability is ridden with challenges relating to conflicting professional goals, tight project schedules, and unclear usability findings. The authors study those challenges through 16 interviews with software developers, usability experts, and project managers. Four themes that are key challenges to successful interaction between stakeholders are identified: poor timing when delivering usability results, results lacking relevance, little respect for other disciplines, and difficulties sharing important information. The authors review practices that have successfully addressed these challenges and discuss their observations as encompassing multiple perspectives and as a collaborative cross-professional learning process
AB - In theory, usability work is an important and well-integrated activity in developing software. In practice, collaboration on improving usability is ridden with challenges relating to conflicting professional goals, tight project schedules, and unclear usability findings. The authors study those challenges through 16 interviews with software developers, usability experts, and project managers. Four themes that are key challenges to successful interaction between stakeholders are identified: poor timing when delivering usability results, results lacking relevance, little respect for other disciplines, and difficulties sharing important information. The authors review practices that have successfully addressed these challenges and discuss their observations as encompassing multiple perspectives and as a collaborative cross-professional learning process
U2 - 10.4018/jthi.2010091703
DO - 10.4018/jthi.2010091703
M3 - Journal article
VL - 6
SP - 33
EP - 53
JO - International Journal of Technology and Human Interaction
JF - International Journal of Technology and Human Interaction
SN - 1548-3908
IS - 1
ER -
ID: 32427081