Charting User Experience in Physical Human-Robot Interaction

Research output: Contribution to journal › Journal article › Research › peer-review

Standard

Charting User Experience in Physical Human-Robot Interaction. / Seifi, Hasti; Bhatia, Arpit; Hornbæk, Kasper.

In: ACM Transactions on Human-Robot Interaction, Vol. 13, No. 2, 27, 2024, p. 1-29.

Research output: Contribution to journal › Journal article › Research › peer-review

Harvard

Seifi, H, Bhatia, A & Hornbæk, K 2024, 'Charting User Experience in Physical Human-Robot Interaction', ACM Transactions on Human-Robot Interaction, vol. 13, no. 2, 27, pp. 1-29. https://doi.org/10.1145/3659058

APA

Seifi, H., Bhatia, A., & Hornbæk, K. (2024). Charting User Experience in Physical Human-Robot Interaction. ACM Transactions on Human-Robot Interaction, 13(2), 1-29. [27]. https://doi.org/10.1145/3659058

Vancouver

Seifi H, Bhatia A, Hornbæk K. Charting User Experience in Physical Human-Robot Interaction. ACM Transactions on Human-Robot Interaction. 2024;13(2):1-29. 27. https://doi.org/10.1145/3659058

Author

Seifi, Hasti ; Bhatia, Arpit ; Hornbæk, Kasper. / Charting User Experience in Physical Human-Robot Interaction. In: ACM Transactions on Human-Robot Interaction. 2024 ; Vol. 13, No. 2. pp. 1-29.

Bibtex

@article{1a950d0de21c421da1978bf4266df9f3,
title = "Charting User Experience in Physical Human-Robot Interaction",
abstract = "Robots increasingly interact with humans through touch, where people are touching or being touched by robots. Yet, little is known about how such interactions shape a user's experience. To inform future work in this area, we conduct a systematic review of 44 studies on physical human-robot interaction (pHRI). Our review examines the parameters of the touch (e.g., the role of touch, location), the experimental variations used by researchers, and the methods used to assess user experience. We identify five facets of user experience metrics from the questionnaire items and data recordings for pHRI studies. We highlight gaps and methodological issues in studying pHRI and compare user evaluation trends with the Human-Computer Interaction (HCI) literature. Based on the review, we propose a conceptual model of the pHRI experience. The model highlights the components of such touch experiences to guide the design and evaluation of physical interactions with robots and inform future user experience questionnaire development.",
keywords = "haptics, Physical human-robot interaction, systematic review, tactile human-robot interaction, user experience",
author = "Hasti Seifi and Arpit Bhatia and Kasper Hornb{\ae}k",
note = "Publisher Copyright: {\textcopyright} 2024 Copyright held by the owner/author(s). Publication rights licensed to ACM.",
year = "2024",
doi = "10.1145/3659058",
language = "English",
volume = "13",
pages = "1--29",
journal = "ACM Transactions on Human-Robot Interaction",
issn = "2573-9522",
publisher = "Association for Computing Machinery (ACM)",
number = "2",

}

RIS

TY - JOUR

T1 - Charting User Experience in Physical Human-Robot Interaction

AU - Seifi, Hasti

AU - Bhatia, Arpit

AU - Hornbæk, Kasper

N1 - Publisher Copyright: © 2024 Copyright held by the owner/author(s). Publication rights licensed to ACM.

PY - 2024

Y1 - 2024

N2 - Robots increasingly interact with humans through touch, where people are touching or being touched by robots. Yet, little is known about how such interactions shape a user's experience. To inform future work in this area, we conduct a systematic review of 44 studies on physical human-robot interaction (pHRI). Our review examines the parameters of the touch (e.g., the role of touch, location), the experimental variations used by researchers, and the methods used to assess user experience. We identify five facets of user experience metrics from the questionnaire items and data recordings for pHRI studies. We highlight gaps and methodological issues in studying pHRI and compare user evaluation trends with the Human-Computer Interaction (HCI) literature. Based on the review, we propose a conceptual model of the pHRI experience. The model highlights the components of such touch experiences to guide the design and evaluation of physical interactions with robots and inform future user experience questionnaire development.

AB - Robots increasingly interact with humans through touch, where people are touching or being touched by robots. Yet, little is known about how such interactions shape a user's experience. To inform future work in this area, we conduct a systematic review of 44 studies on physical human-robot interaction (pHRI). Our review examines the parameters of the touch (e.g., the role of touch, location), the experimental variations used by researchers, and the methods used to assess user experience. We identify five facets of user experience metrics from the questionnaire items and data recordings for pHRI studies. We highlight gaps and methodological issues in studying pHRI and compare user evaluation trends with the Human-Computer Interaction (HCI) literature. Based on the review, we propose a conceptual model of the pHRI experience. The model highlights the components of such touch experiences to guide the design and evaluation of physical interactions with robots and inform future user experience questionnaire development.

KW - haptics

KW - Physical human-robot interaction

KW - systematic review

KW - tactile human-robot interaction

KW - user experience

U2 - 10.1145/3659058

DO - 10.1145/3659058

M3 - Journal article

AN - SCOPUS:85197348148

VL - 13

SP - 1

EP - 29

JO - ACM Transactions on Human-Robot Interaction

JF - ACM Transactions on Human-Robot Interaction

SN - 2573-9522

IS - 2

M1 - 27

ER -

ID: 398076447