Sources of miscommunication: Searching for contextual information in communication between Chinese and Danish collaborators

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Based on an interpretative case study investigating the communication between Danish and Chinese engineers in a global medical engineering company, we identified four key sources of miscommunication: 1) lack of common communication protocols; 2) exclusion of participants; 3) political motives; and 4) misinterpretation of common terms. This paper posits that all four challenges are related to a lack of contextual information due to geographical dislocation and not, as initially assumed, to cultural differences. This finding is essential when investigating cross-cultural communication, because it suggests that we should not forget to examine ordinary communication issues when researching communication between people from different cultural backgrounds.

Original languageEnglish
Title of host publicationICIC 2012 - Proceedings of the 4th International Conference on Intercultural Collaboration
Number of pages10
PublisherAssociation for Computing Machinery, Inc
Publication date21 Mar 2012
Pages21-30
ISBN (Electronic)9781450308182
DOIs
Publication statusPublished - 21 Mar 2012
Externally publishedYes
Event4th Association for Computing Machinery's International Conference on Intercultural Collaboration, ICIC 2012 - Bengaluru, India
Duration: 21 Mar 201223 Mar 2012

Conference

Conference4th Association for Computing Machinery's International Conference on Intercultural Collaboration, ICIC 2012
LandIndia
ByBengaluru
Periode21/03/201223/03/2012
SponsorACM SIGCHI

Bibliographical note

Publisher Copyright:
Copyright 2012 ACM.

    Research areas

  • Distributed collaboration, Global engineering, Intercultural collaboration, Miscommunication, Virtual teams

ID: 285805848