EntityBot: Actionable Entity Recommendations for Everyday Digital Task

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

  • Tung Vuong
  • Salvatore Andolina
  • Giulio Jacucci
  • Pedram Daee
  • Khalil Klouche
  • Mats Sjöberg
  • Ruotsalo, Tuukka
  • Samuel Kaski

Our everyday digital tasks require access to information from a wide range of applications and systems. Although traditional search systems can help find information, they usually operate within one application (e.g., email client or web browser) and require the user's cognitive effort and attention to formulate proper search queries. In this paper, we demonstrate EntityBot, a system that proactively provides useful and supporting entities across application boundaries without requiring explicit query formulation. Our methodology is to exploit the context from screen frames captured every 2 seconds to recommend relevant entities for the current task. Recommendations are not restricted to only documents but include various kinds of entities, such as applications, documents, contact persons, and keywords representing the tasks. Recommendations are actionable, that is, a user can perform actions on recommended entities, such as opening documents and applications. The EntityBot also includes support for interactivity, allowing the user to affect the recommendations by providing explicit feedback on the entities. The usefulness of entity recommendations and their impact on user behavior has been evaluated in a user study based on real-world tasks. Quantitative and qualitative results suggest that the system had an actual impact on the tasks and led to high user satisfaction.

Original languageEnglish
Title of host publicationCHI 2022 - Extended Abstracts of the 2022 CHI Conference on Human Factors in Computing Systems
PublisherAssociation for Computing Machinery
Publication date2022
Pages1-4
Article number208
ISBN (Electronic)9781450391566
DOIs
Publication statusPublished - 2022
Event2022 CHI Conference on Human Factors in Computing Systems, CHI EA 2022 - Virtual, Online, United States
Duration: 30 Apr 20225 May 2022

Conference

Conference2022 CHI Conference on Human Factors in Computing Systems, CHI EA 2022
LandUnited States
ByVirtual, Online
Periode30/04/202205/05/2022
SponsorACM SIGCHI
SeriesConference on Human Factors in Computing Systems - Proceedings

Bibliographical note

Publisher Copyright:
© 2022 Owner/Author.

    Research areas

  • Proactive information retrieval, real-world tasks, user intent modeling

ID: 339138657