Bridging Cultural Nuances in Dialogue Agents through Cultural Value Surveys

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The cultural landscape of interactions with dialogue agents is a compelling yet relatively unexplored territory. It’s clear that various sociocultural aspects—from communication styles and beliefs to shared metaphors and knowledge—profoundly impact these interactions. To delve deeper into this dynamic, we introduce cuDialog, a first-of-its-kind benchmark for dialogue generation with a cultural lens. We also develop baseline models capable of extracting cultural attributes from dialogue exchanges, with the goal of enhancing the predictive accuracy and quality of dialogue agents. To effectively co-learn cultural understanding and multi-turn dialogue predictions, we propose to incorporate cultural dimensions with dialogue encoding features. Our experimental findings highlight that incorporating cultural value surveys boosts alignment with references and cultural markers, demonstrating its considerable influence on personalization and dialogue quality. To facilitate further exploration in this exciting domain, we publish our benchmark publicly accessible at https://github.com/yongcaoplus/cuDialog.
Original languageEnglish
Title of host publicationFindings of the Association for Computational Linguistics: EACL 2024
PublisherAssociation for Computational Linguistics (ACL)
Publication date2024
Pages929–945
Publication statusPublished - 2024
Event18th Conference of the European Chapter of the
Association for Computational Linguistics - EACL 2024
- St. Julian’s, Malta
Duration: 17 Mar 202422 Mar 2024

Conference

Conference18th Conference of the European Chapter of the
Association for Computational Linguistics - EACL 2024
LandMalta
BySt. Julian’s
Periode17/03/202422/03/2024

ID: 385686651